To assess the physical site environment, space, infrastructure, application, load, accessories, consumables and civil works required for the installation of the Power solution (i.e. other than the product itself). Responsibilities are made clear with the customer about each other’s expectations.

Based on the customer’s requirements, application, load and environment, a cost-effective solution is proposed along with complete accessories, consumables or civil works. Complete product technical datasheets and what is and what is not included in the offer is also mentioned.

(Fyi, our inventory/stock holding profile is currently as follows:
• UPS 600VA to 100KVA
• AVR’s 10KVA to 100KVA in Ex-stock.
• Batteries VRLA AGM Technology 12V/5Ah to 200Ah.)

Development of bespoke/customized solutions depending on the customer’s special application and environmental needs.

After sales warranty and product support: repair and replacement.

Stock of back-up units and spares inventory for emergency complaints and installations.

Annual maintenance contracts (AMC) - for periodic routine preventive, corrective maintenance & batteries health test.

Pre-delivery site survey to check site readiness.

On-call services support agreements (billed on time & material basis) for banking sector, chain stores & industrial groups.

Service/support level agreements (SLA) – for critical application customers who need a stipulated response time along with pre-determined prices for services and replacement batteries.