Privacy Policy

1. Information We Collect

Mak360 may collect the following types of information:

Personal Information

• Name
• Email address
• Phone number
• Company information
• User account credentials

Support Information

• Support tickets and issue descriptions
• Attachments such as screenshots or images
• Communication between customers and technicians

Device & Technical Information

• Device type and operating system
• App version
• IP address
• Log and diagnostic information

2. How We Use Your Information

We use collected information to:

• Provide customer support services
• Create and manage support tickets
• Communicate ticket updates and resolutions
• Improve app performance and user experience
• Maintain system security and prevent unauthorized access

3. Data Sharing

Makkays does not sell or rent user information to third parties.

Your information may only be shared:

• With authorized support staff and technicians
• When required by law or legal obligations
• With trusted service providers supporting app infrastructure and hosting

4. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, loss, misuse, or disclosure.

However, no digital platform can guarantee complete security.

5. User Responsibilities

Users are responsible for:

• Maintaining the confidentiality of their login credentials
• Providing accurate support information
• Avoiding the upload of sensitive or unlawful content

6. Data Retention

Support tickets and related information may be retained for operational, legal, and service improvement purposes.

7. Third-Party Services

Mak360 may use third-party services such as cloud hosting, analytics, or notification providers that may process limited technical information as part of service delivery.

8. Children's Privacy

Mak360 is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

9. Changes to This Privacy Policy

Makkays reserves the right to update or modify this Privacy Policy at any time. Updates will be posted within the application or related platforms.